Frequently Asked Questions

Can I register as a natural person?
At the moment the registration is for legal entities, foundations, associations, etc.
I am a natural person: Can I receive donations from EatCloud?
As you are a natural person you must wait for a new registry to be opened where you can register.
What should I put in the “Donation collection capacity” field?
This information corresponds to the amount of kilograms that you are able to collect as a donation, given the logistical capabilities of the institution.
I have already registered as a beneficiary in EatCloud, now what's next?
We have created these simple tutorials for Beneficiary enrollment!

1. Creating a payee in the web form

link: https://www.eatcloud.com/project/1-creacion-de-beneficiario-en-el-formulario-web/

2. Download and install beneficiary app

Link: https://play.google.com/store/apps/details?id=co.nzzn.eatcloud.beneficiarios

Donation selection

Link: https://www.eatcloud.com/project/3-seleccion-de-donacion/

4. Donation collection schedule

Link: https://www.eatcloud.com/project/4-programacion-de-recoleccion-de-donacion/

5. Donation collection and product check.

Link: https://www.eatcloud.com/project/5-recoleccion-de-donacion-y-chequeo-de-productos/

6. Donor qualification

Link: https://www.eatcloud.com/project/6-calificacion-de-donante/

7. Donation verification

Link: https://www.eatcloud.com/project/7-verificacion-de-donacion/

“User does not exist”. I don't remember the password
Once you have installed the app, remember that the username and password are the ones you entered in the registration form.
I have problems with the registration form, it does not recognize my location.
If you have problems with the location, you must restart the device or computer and enter again. As soon as it loads you will be asked for authorization of the location.
This is essential because if it does not enable the map and does not georeference the country.